zSpace Productization

Description:

There were legal, logistical, support, and user experience challenges in evolving zSpace from a proof-of-concept system and a shippable product. To overcome these challenges, we developed a hardware design, packaging, a quickstart guide, hardware and software setup tests, and an end user training system for zSpace's core features.

I worked with an external industrial design firm, the internal hardware team, and the executive team through multiple design iterations for zSpace's display, eyewear, and stylus. I was awarded a patent for the multi-button controller/stylus design.

The packaging, consisting of the outside box, 5 nested component boxes, and 2 international legal compliance labels, went through multiple design iterations with the product team to meet our legal, safety, and design goals.

The quickstart guide illustrates how to assemble the system. After gathering requirements from the product, support, logistics, engineering, web and executive teams, a visual designer and I created initial design concepts. Multiple stakeholder reviews were conducted to ensure the setup process was described accurately and clearly.

Once the system is assembled, the user has to confirm that the system ‘works’. With the product, engineering and support teams, I designed a series of tests that users with no zSpace experience could execute to confirm that the zSpace system's stereo display, eyewear tracking, and stylus tracking systems were working as expected. I drove this project by creating, reviewing, and managing test development including the error codes reported to the support team when tests failed.

With confirmation that the system works as designed, a tutorial mode within the zSpace Experience application walked the new user through zSpace’s basic features.